Legal notice

Last Updated: May 2026

At Brush & Hue, we are committed to providing high-quality products and excellent customer service. This Service Policy outlines how we operate and support our customers.

Customer Support

We aim to provide timely and helpful customer support for all inquiries related to:

Orders
Shipping
Product information
Returns and refunds
General assistance

Customers can contact us through our official email:
brushandhue.store@gmail.com

We strive to respond within 24–48 business hours.

Order Processing

Orders are processed after payment confirmation.
Processing time may vary during sales, holidays, or high-demand periods.
Once an order is placed, changes or cancellations may not always be possible.

Shipping & Delivery

Delivery typically takes 12–15 business days depending on your location.
Shipping delays caused by courier services, customs, weather conditions, or unforeseen events are outside our control.
Customers are responsible for providing accurate shipping information.

Product Availability

All products are subject to availability.

Brush & Hue reserves the right to:

Limit product quantities
Discontinue products
Change pricing without prior notice

Returns & Refunds

Refunds or exchanges may only be accepted according to our Return & Refund Policy.

Items that are used, damaged, or altered may not qualify for returns.

Service Limitations

We reserve the right to refuse service if:

Fraudulent activity is suspected
Incorrect or misleading information is provided
Customers violate our policies or terms

Website Availability

While we aim to keep our website running smoothly at all times, we do not guarantee uninterrupted access. Temporary maintenance, updates, or technical issues may occasionally affect website availability.

Policy Updates

Brush & Hue may update this Service Policy at any time without prior notice. Updated versions will be posted on this page.

Contact Us

For questions regarding our services or policies, please contact:

Email: brushandhue.store@gmail.com